Returns
As all of our products are made to order specifically for each customer, we do not accept returns or exchanges for:
- Incorrect size ordered by the customer
- Change of mind
- Wrong colour selected by the customer
- Buyer's remorse
- Custom or personalised products
Please review our size charts carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- Clear photos showing the issue
- A brief description of the problem
After verification, we will provide one of the following at no extra cost:
- A free replacement
- A full refund
In most cases, you will not be required to return the damaged product.
Order Cancellations
Orders may only be cancelled before production begins.
Once an order has entered production, it cannot be cancelled or modified because every product is made specifically for you.
Refund Processing
Approved refunds will be processed to your original payment method. Processing times vary depending on your payment provider.